Frequently Asked Questions (FAQs)
We have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have a question that is not addressed below, please feel free to contact our customer support team, and we'll be glad to assist you.
1. Are Scentore Fragrances genuine designer fragrances?
Scentore Fragrances specializes in luxury designer inspired fragrances. Our products are carefully crafted to offer high-quality alternatives to popular designer scents at affordable prices.
2. How do I place an order?
Placing an order is easy! Simply browse our website, select the desired fragrances, add them to your cart, and proceed to checkout. Follow the steps to provide your shipping information and complete the payment process. If you need assistance, please refer to our Ordering Guide or contact our customer support team.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. Choose the payment option that is most convenient for you during the checkout process.
4. Do you ship internationally?
Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more details on available destinations and estimated delivery times.
5. How long does shipping take?
Domestically (within the United Kingdom), you can expect to receive your order within 2-3 working days after it has been processed and shipped. For international orders, shipping times may vary depending on the destination. Please refer to our Shipping Policy for more specific information.
6. What is your return policy?
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Please refer to our Returns and Exchanges page for detailed instructions and eligibility criteria.
7. Are your fragrances tested on animals?
No, we are proud to be cruelty-free. Our fragrances are not tested on animals.
8. Can I track my order?
Yes, you can track your order by using the tracking number provided in your shipping confirmation email. Visit the designated tracking website and enter the tracking number to receive real-time updates on the status of your shipment.
9. How can I contact customer support?
Our customer support team is here to assist you. You can reach us by sending an email to [Insert customer support email] or by calling [Insert customer support phone number]. We strive to respond to all inquiries as promptly as possible.
10. Are your fragrances suitable for sensitive skin?
While our fragrances are formulated with high-quality ingredients, it's important to note that individual sensitivities may vary. We recommend performing a patch test on a small area of your skin before applying the fragrance more broadly, especially if you have known sensitivities or allergies.
We hope these FAQs have addressed some of your questions. If you require further information or assistance, please don't hesitate to reach out to our customer support team. We value your support and strive to provide you with the best possible fragrance experience.
Scentore Fragrances.